You'd back that opinion wouldn’t you Mike?
Imagine how shocked and surprised he was when he tried to draw money from the account. It had just disappeared, every cent of that R200 000; all in one go.
What's the point of having a personal banker, I wondered, if even the top moneyed clients have to go through the same minefield as the riffraff when they have a problem.
* * *
Banks don't give away money easily even if it's for charity. Hardie told me they had decided on R500 after going through the records to try and establish if Ronnie had actually made the telephone calls he said he made. This probably cost much more than the R350 Nedbank saved.
As my original email was sent to Mike Brown personally he lost a lot of points by passing the buck to Hardie. He doesn't come up to the standard set by Michael Jordaan, the CEO of First National Bank who replies directly to emails sent to him.
BROWN SHOULD REMEMBER THAT THE BEST PUBLIC RELATIONS START AT THE TOP.
Nobody commented on how Nedbank can have a system that allows members of its staff to move large sums of money around without the knowledge of the client concerned.