the jurisdiction of the Ombudsman to making binding
determinations which may be made an order of court.'
Elsewhere it says, 'None of the provisions of the Code will be legally binding in any court of law.'
'the Ombudsman doesn't have the authority to deal
with a matter that would more appropriately be dealt
with by a court or other dispute resolution process;
a recommendation is not binding on the bank and
simply indicates how the matter should
be resolved' and so on.
queries or offer advice.'