For those who have the same warped sense of humour this Letter can also be had in French.
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Tuesday, July 24, 2012
Good Service Gems
Dear Good Service Lovers,
service is an increasing rarity in business these days so it’s a pleasure to
put the spotlight on some of the
good service gems in Cape Town’s Deep South –
around Fish Hoek and Simons Town.
The Smile that could Sell
That’s the perfect description for Rene van der Walt, the 36 year old mother of three, who makes her
business look as simple as pie. But it’s not all just making dough.
Running a King Pie
franchise at the entrance to Pick n Pay
in the Longbeach Mall can’t be that
easy, especially when you have one year old Steven
hanging around your neck a lot of the time.
Rene is always ready to offer a customer the choice of a better deal than the one they
have chosen and when it comes to
service she sets the bar sky high for her staff of two to emulate.
She and her husband Riaan
have another King Pie outlet in
Wynberg, which he runs while she looks after the Longbeach one that they have had for six years. Between serving
pies the two of then take care of two more boys aged 11 and 9.
Good Deed Man
In the plumbing world Wally Poole is the good deedman. And although he was tragically struck down with
multiple sclerosis three years ago 64
year old Wally has perpetuated his philosophy through his son-in-law Donny Siebritz.
He and Donny have established a reputable name for a prompt, very reasonably price service that has
resulted in them working for the same builders and businesses for more than a
And what must be particularly appealing to the ordinary householder
is that they do not charge a call our fee where as most plumbers sting you for R400 or more just to turn up.
A call out fee is daylight
robbery, said Wally. I
have nevercharge that even in themiddle
of the night or at weekends.
I spoke to him when he was lying in bed at his Ocean View home,
so it was a pleasant surprise a day or two later when I saw him helping to
clear a blocked drain. Even though his disease is incurable he does go out on
jobs now and again.
The plumbing world badly needs a lot more Wally Pooles.
Car Repairs with a Difference
Dick Albertson’s car repair business Glenhoek Motors in FishEagle Park on the Kommetjie road
specializes in helping retired people.
It’s a two man business; himself and his
assistant Rob Sylvester and they
will fetch your car from your home, leave one of their cars there and return yours,
so you never have to worry about how you are going to get your vehicle to them.
And best of all their service is excellent and unlike some repair shops they don’t rip you off.
Seventy year old Dick
has been in the Fish Hoek Valley for
30years and for the last 16
years he and Rob have been
So they must be doing something
Pleasant and Very Helpful
Electrical in IreneWay Industrial Park,
Sun Valley to a tee. All that needs to be
added are that his rates are very affordable.
Sixty five year oldPeter Jurd, who was born in Cape
Town, runs the business with his 34 year old son Andrew and a staff of six. The workshop is usually full of cars
which is a testimony to a well run business.
Peter’s business has moved three times in the 22 years he has been operating in the
area, but hopefully after five years in its current location he’s there to
Go to Man
Ex Royal Navy radar engineer
Roger James is the man you can get
to repair just about anything. Years ago he came from
Britain to work for the South African Navy.
Then he took his expertise into the commercial
world and in 1991, shortly before
our present Black Government came topower theenemy was legalizedas he put it. So as his radarknowledge was
no longer needed he started working for himself from
Now he does general plumbing, electrical repairs of just about
anything in the home, fixes TVs and
cars. There are probably a few other things I haven’t mentioned but you’ll have
to ask him about those.
Apart from the fact that
he does a good job, the most impressive feature of his repair business is he
might spring a very pleasant surprise on you. He came to our house once to fix a
light and as it only took him about five minutes he walked out hurriedly saying,No
He’s another person who makes thosecall out feemerchants look sick, sick,sick.
had lots of compliments about him
That’s what the manager of the Clicks pharmacy, health and beauty
store in Longbeach Mall said when I
told him what a service gem Wesley
Don’t’ take my word for it; experience Wesley’s way of making a mundane job
into something special yourself when
you are next in Clicks. He’s easily
recognizable as the only white teller.
is a part timer who has
been working at Clicks for between
four and six days a week for the last nine months. His father sadly passed
away and he lives nearby with his mother.
He plays the guitar and is hoping to study
But if you asked me Wesley’s forte could be better utilized teaching tellers in all
kinds of businesses just how the customer
should really be treated. There are far too many of them who are so like robots
they do nothing to encourage customers
to return to the shop where they work.
to you all on setting the kind of standard that should be emulated by everyone
in business and Government.
Watchdog, who doesn’t only have a nose for the Bad but who can sniff out the Good just
as well, especially if it happens to be a steak and kidney King Pie.
Buy my book 'Where have all the children gone' on Amazon.com It's a thriller with an underlying live story that defied generations of prejudice.