It
seems that DStv, the pay television arm of Multichoice that has tarnished its
reputation with so many repeats is not at all bothered about damaging it still
further by continuing to make out that programmes are new when they are not.
This is in spite the fact that
the Advertising Standards Authority (ASA) has told it to stop fabricating
promotional material on more than one occasion.
It again shows how toothless the ASA is. It was established
by the adverting industry as its internal policeman and had to be placed under business rescue two years ago. Now it doesn’t appear to
be able to ensure that transgressions it has ruled against do not go on being
repeated in similar forms by the same firm.
In the last few weeks DStv has been extensively promoting “Jodi Arias from Lust to Murder. All new Tuesday 10 April” on the Investigation
Discovery (ID) channel. And when I complained that this was not new as I had
seen it on DStv before I got this reply from Alet Bensch, MultiChoice’s Content
Bouquet Manager.
Alet Bensch |
“I can confirm this is a brand new series, although the
subject matter has been dealt with in other programmes previously, and a film
called ‘Lust to Murder - Jodi Arias’ was aired on another channel last
month. But no promos for the film were aired.”
In my email reply to her I stated: “I don’t accept your
explanation that this is a ‘brand new series.’ It can hardly be ‘all new’
(my underlining) when by your own admission it is not.
“This is the kind of dishonesty that the Advertising
Standards Authority told DStv to stop doing, isn’t it?
“If I tell you a marginally different version of a story
you have already heard does that make my story ‘all new’?
“DStv’s ‘all new’ promotions have now been totally
discredited because once one of them is found to be a lie how can your company
expect anybody to believe anything else it claims?”
She justified it still further by replying: “The series is
indeed 100% new. None of theses episodes have aired, therefore they are ‘new’
if they have not aired before even though the subject matter was covered on
other channels.”
Significantly she was now referring to it as ‘new’ rather
than ‘all new.’ And she ended her email with this most telling remark: “We are
not promoting the topic as new - only the programming.”
I then told her: “Sorry Alet that’s just splitting hairs to
say ‘We are not promoting the
topic as new - only the programming.’ How is the average person supposed to
know that? Surely they are only interested in the topic not your programming. I
bet if you took a survey among viewers and asked them what they thought the
description ‘all new’ means they would say it means that it was something that
was completely new that had not been shown on DStv before or some people might
even go as far as believing that this meant it had never been aired anywhere
else before.
“Whichever
way you look at it this kind of thing has a touch of dishonesty about it. This
is what con men do – they make something out to be far better than it actually
is and I can’t understand why DStv has to resort to this sort of promotion when
it virtually has a monopoly of paid TV in South Africa .”
I
wonder how many people at DStv watch their own shows because late on the night
of Thursday April 12 the promo for the Jodi series kept stating it would begin
on Tuesday which was the10th of April, when it did actually start. This was
shown repeatedly throughout the evening. Then shortly before midnight what I
assume was a repeat of the first episode of the series was shown to add to the
confusion of viewers.
Jodi
murdered her boyfriend in 2008 by stabbing him 20 times while he was in the
shower. Described as one of the most biza rre
and salacious trials in American history it did not end until 2013 when she was
convicted of first degree murder. She is currently serving a life sentence
without the possibility of parole.
DStv evidently believes that promoting just about everything as ‘all new,’ ‘brand new” or ‘new’ is the way to get people watching. Here’s a sample from the ID channel in addition to the Jodi Arias one – All new Bride Killa; All new Home Alone; New series Murder Chose me and The 1980s the Deadly Decade The new Series.
DStv evidently believes that promoting just about everything as ‘all new,’ ‘brand new” or ‘new’ is the way to get people watching. Here’s a sample from the ID channel in addition to the Jodi Arias one – All new Bride Killa; All new Home Alone; New series Murder Chose me and The 1980s the Deadly Decade The new Series.
And then there is the Brand
New Shifting Gears on the Discovery
channel.
I don’t know how true these statements are, but isn’t it shooting itself in the foot if this way of promoting shows is not believable?
I don’t know how true these statements are, but isn’t it shooting itself in the foot if this way of promoting shows is not believable?
Just a couple of months ago the ASA slammed it in a ruling
that reflected badly on MultiChoice.
“One would not expect the label ‘brand new’ to be applied
to a show that has been available in South Africa since 2013,” it
stated.
MultiChoice can hardly be “enriching lives” as it claims if
its morality sinks to this level.
The
ASA found that the claim that “Mom 3
brand new season. Tuesday on Comedy Central” was misleading. This was the ASA’s
wishy, washy way of saying it was not true.
MultiChoice was ordered to withdraw the claim that this was new.
Its pathetic defence was that even though Mom had previously been on DStv’s 101
channel it was new to Comedy Central (122).
MultiChoice also got into hot water with the ASA for
claiming there were 1800 movies a month available on DStv. It was told to
provide the ASA with substantiation for its claim from an independent auditor.
It’s not easy to find somebody else to vouch for your
lies, so the ASA never received anything further from this entertainment
company.
DStv got so mixed up trying to justify that 1800 films a month story that it couldn't even count properly. This is from the Business Report |
Regards
Jon,
a Consumer Watchdog, who doesn’t appreciate paying higher and higher DStv
subscriptions if he can’t be sure that what he is being told about the shows,
is true.
P.S. This
may not be an ‘all new’ post of mine but I doubt that you will have read
anything like it before - on my blog.
Note: Before
I posted this I sent a copy to Calvo Mawelo DStv’s CEO, who I originally
contacted. I invited him to comment or to make factual corrections if
necessary. He merely suggested we have a meeting to discuss this, a suggestion
I felt would not take the matter any further.