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| Gareth Baker |
I bought one of the best makes of vacuum
cleaners, brand new on a Friday
afternoon. And when I unpacked the Miele
from its box I noticed it had a
small split in the casing.
So I immediately phoned Joan Harris, the lady at Tafelberg Furnishers who sold it to me
and told her about the problem. She said she would speak to her manager and
shortly afterwards she assured me a new one would be delivered to my house the
next day.
And sure enough on the Saturday morning I got the replacement
as prom ised.
That’s
what you call brilliant service made exceptional by the fact that I don’t live
down the road from Tafelberg’s
store.
The delivery
was a 60 km round trip.
So if you live in Cape Town om pany does business and I
would recom mend it any day.
I phoned
the Executive Director Gareth Baker (pictured)
to say how please I was about the service I had received at the Diepriver branch. He replied: Firstly thank you for the call.
We pride ourselves on our service and after
sales service. Our sales team and in fact all our staff are measured on “Happy Custom ers.” We believe that if our custom ers can be our front line prom oters
then half the battle is won in today’s cut throat business environment.
Everyone offers a com petitive price;
it is the service our custom ers
receive that differentiates us from
the rest.
We do not want to conform to industry standards when our
goal is to stand out.
I will pass your congratulations
onto to Joan Harris and I will
inform her branch manager and the regional manager as well.
We shoppers would all be a lot better
off if every firm subscribed to the Tafelberg
way of keeping custom ers HAPPY.
Regards,
Jon, a Happy Tafelberg buyer and Consumer Watchdog
