For those who have the same warped sense of humour this Letter can also be had in French.
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Tuesday, September 17, 2013
TAFELBERG another word for service excellence
I bought one of the best makes of vacuum
cleaners, brand new on a Friday
afternoon. And when I unpacked the Miele
from its box I noticed it had a
small split in the casing.
So I immediately phoned Joan Harris, the lady at Tafelberg Furnishers who sold it to me
and told her about the problem. She said she would speak to her manager and
shortly afterwards she assured me a new one would be delivered to my house the
And sure enough on the Saturday morning I got the replacement
what you call brilliant service made exceptional by the fact that I don’t live
down the road from Tafelberg’s
was a 60 km round trip.
So if you live in Cape TownI can’t speak too highly of the way
this company does business and I
would recommend it any day.
the Executive Director Gareth Baker (pictured)
to say how please I was about the service I had received at the Diepriver branch. He replied: Firstly thank you for the call.
We pride ourselves on our service and after
sales service. Our sales team and in fact all our staff are measured on “HappyCustomers.” We believe that if our customers can be our front line promoters
then half the battle is won in today’s cut throat business environment.
Everyone offers a competitive price;
it is the service our customers
receive that differentiates us from
We do not want to conform to industry standards when our
goal is to stand out.
I will pass your congratulations
onto to Joan Harris and I will
inform her branch manager and the regional manager as well.
In this age of self service and generally
declining business standards Tafelberg
stands out like a lighthouse on a very dark night.
We shoppers would all be a lot better
off if every firm subscribed to the Tafelberg
way of keeping customers HAPPY.
Jon, a Happy Tafelberg buyer and Consumer Watchdog