Below is what I wrote in April 2012 under the heading Clicks Humpty Dumpty stock situation. But judging by this week's Sunday Times it is as Humpty Dumpty as ever.
It's odd the way some of these big companies can't change course once they are programmed to do something, even it is clearly bad for business.
Clicks, headed by CEO David Kneale started with health, home and beauty stores, but when it added pharmacies it seems to have forgotten that these require pharmacists. And as there is a great shortages of these qualified people Clicks is constantly rubbing its customers up the wrong way.
Add to that the general poor service.
This is what appeared in this week's Consumer Forum in the Sunday Times. The problems its readers had at the pharmacies mirrored my experiences of more that a year ago, although it's Healthbasics supply problem has improved.
The second item headed And poor service at others refers to the Long Beach Mall branch which is in my area. I don't go there very often now but when I do I have found the service virtually non-existent.
My wife and I now get our medication from the family owned Sun Valley Pharmacy which is in the same mall. Its motto is: A Passion for Caring and the service there is everything that Clicks is not.
Through the Sunday Times Clicks assures readers that the issues will be addressed with the urgency they deserve.
I find this very hard to believe. My bet is that in another year nothing much will have changed particularly at the pharmacies.
Clicks had a 13.6% increase in turnover to R17.5 - billion in the year to August 2013. So no wonder it doesn't worry too much about giving bad service.
But if it goes on like this:
All Kneale's staff and all his men
Won't put Clicks together again.
NEWS FLASH 2: It's 11.00 am, Wednesday 2 May and the pharmacy is once again fenced off. What about people who need medication urgently but can't get it because Clicks have their scripts?